Product help for every workspace

Help Center

Learn how to use the main features across booking, guest management, hosting, operations, and admin workspaces. Pick the area that matches your role and jump straight to the right instructions.

Role-based guidance

Find the right instructions for guests, hosts, operators, site admins, and master admins.

Task-focused steps

Each section explains where to go, what the page does, and the best order to use it in.

Built for self-service

Users can quickly learn platform workflows without needing to contact support first.

Jump to your workspace

Booking & Guest Basics

Help for visitors browsing stays, campgrounds, or storage before logging in.

Guest Dashboard

Guidance for renters managing trips, services, payments, and support requests.

Host Dashboard

Instructions for owners managing listings, bookings, tenants, accounting, and growth.

Operator Dashboard

Step-by-step guidance for campground and storage operators managing day-to-day operations.

Site Admin

Scoped controls for managing listings, reservations, vendors, and site operations.

Master Admin

Platform-level controls for compliance, operations, payments, analytics, and customization.

Popular help tasks

How do I start a new listing?Where do I see guest payments?How do operators manage reservations?Where can admins manage platform settings?

What this help center covers

Search & booking

  • Search by city
  • Compare listings
  • Review pricing
  • Book stays, campgrounds, or storage

Payments & billing

  • Track charges
  • Review payouts
  • See accounting
  • Confirm payment status

Communication & support

  • Open messages
  • Follow maintenance
  • Coordinate services
  • Review tenant activity

Operations

  • Manage vendors
  • Handle reservations
  • Monitor facilities
  • Respond to daily tasks

Booking & Guest Basics

Help for visitors browsing stays, campgrounds, or storage before logging in.

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Best way to use it

Find the right listing

  1. 1Pick the product area that matches your goal: stays, campgrounds, or storage.
  2. 2Search by city or open the listing pages to compare availability and pricing.
  3. 3Open a listing to review amenities, rules, location details, and booking terms.

Book with confidence

  1. 1Choose your dates or rental term, then review the total price before checkout.
  2. 2Complete payment and watch for confirmation details in your account or email.
  3. 3Use the help and safety resources if you need policy, cancellation, or trust information.

Guest Dashboard

Guidance for renters managing trips, services, payments, and support requests.

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Best way to use it

Manage an active booking

  1. 1Start in `My Trips`, `Camp Trips`, or `Storage Rentals` depending on the reservation type.
  2. 2Open the booking to review dates, status, instructions, and linked actions.
  3. 3Use `Messages` if you need to coordinate with the property contact.

Handle payments or issues

  1. 1Open `Payments` to confirm charges or update how you pay.
  2. 2Use `Services` for add-on requests and `Maintenance` for problems that need attention.
  3. 3Track replies and progress from the `Messages` page after you submit a request.

Host Dashboard

Instructions for owners managing listings, bookings, tenants, accounting, and growth.

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Best way to use it

Launch or update a listing

  1. 1Use `New listing` to create a property, then fill in descriptions, pricing, and photos.
  2. 2Return to `Listings` whenever you need to edit, pause, or review property details.
  3. 3After publishing, monitor demand from `Bookings` and `Analytics`.

Operate after a booking

  1. 1Watch `Bookings` and `Applications` for new activity that needs review.
  2. 2Move into `Tenants`, `Maintenance`, and `Vendors` to support the stay or lease lifecycle.
  3. 3Use `Accounting`, `Plan`, and `Payouts` to stay on top of revenue and platform costs.

Operator Dashboard

Step-by-step guidance for campground and storage operators managing day-to-day operations.

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Best way to use it

Set up inventory and rates

  1. 1Start in `My Parks` or `Storage Overview` depending on which business line you are updating.
  2. 2Create or edit parks, facilities, sites, units, and pricing so the inventory is bookable.
  3. 3Check reservations after publishing to confirm guests can successfully book.

Run daily operations

  1. 1Use `All Reservations` to monitor arrivals, departures, and schedule changes.
  2. 2Handle ongoing issues through `Messages`, `Tenants`, and `Maintenance`.
  3. 3Review `Vendors` and `Accounting` regularly so operations stay current.

Site Admin

Scoped controls for managing listings, reservations, vendors, and site operations.

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Best way to use it

Supervise your assigned portfolio

  1. 1Open the `Dashboard` first to see which areas need attention.
  2. 2Use `Listings` and `Reservations` to manage supply and live booking activity.
  3. 3Coordinate service delivery from `Vendors` and `Operations` when follow-up is needed.

Master Admin

Platform-level controls for compliance, operations, payments, analytics, and customization.

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Best way to use it

Investigate a platform issue

  1. 1Start from `Dashboard`, `Analytics`, or `Revenue` to identify the area affected.
  2. 2Move into `Users`, `Listings`, `Bookings`, or `Applications` to inspect the records involved.
  3. 3Use `Payments`, `Accounting`, and `Customize` when the issue touches billing or site configuration.

Need policy or support details?

If a user still needs help after following the product guidance above, send them to the right support resource below.

Safety & Trust
Cancellation Policy
Community Help
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