Safety & Trust
Your safety is our top priority. Learn about the measures we take to protect every guest and host on our platform.
Verified Hosts
Every host goes through an identity verification process. We check government IDs and cross-reference public records to keep the community trustworthy.
Secure Payments
All payments are processed through our encrypted payment system. Your financial information is never shared with hosts or other users.
Transparent Reviews
Our review system ensures honest feedback from real guests. Reviews cannot be edited by hosts and are permanently tied to verified stays.
Booking Protection
Every booking comes with protection against listing inaccuracies, last-minute cancellations, and check-in issues.
Safety Tips for Guests
Follow these guidelines to have a safe and enjoyable experience.
Always communicate and pay through our platform — never send money outside the site.
Read reviews from previous guests before booking a property.
Check the listing photos carefully and ask the host questions before confirming.
Share your trip details with a friend or family member.
Report any listing that seems suspicious or too good to be true.
Document the condition of the property at check-in with photos.
Safety Tips for Hosts
Protect yourself and your property with these best practices.
Keep your listing details accurate and up to date.
Set clear house rules and communicate them before check-in.
Use our secure messaging system for all guest communication.
Consider requiring a security deposit for added protection.
Report any property damage through the platform immediately.
Keep a record of your property's condition with dated photos.
In Case of Emergency
If you encounter a safety issue, follow these steps.
Call emergency services
If you're in immediate danger, call 911 (US) or your local emergency number first.
Report through the app
Use the in-app reporting to flag safety concerns. Our trust team reviews reports 24/7.
Document everything
Take photos and keep records of any issues. This helps our team investigate and resolve quickly.
Payment Protection
All transactions are processed through our secure payment system with end-to-end encryption and fraud monitoring.