Help & Troubleshooting
891 threads · Technical questions, account issues, and platform support
Before posting: Check these common fixes first
Most issues can be resolved by clearing your cache, logging out and back in, or checking your notification settings. Read this first before creating a new thread.
How to contact support & expected response times
For urgent issues, contact support directly. For non-urgent questions, post here and the community + our team will help. Typical response time: under 24 hours.
Calendar not syncing — dates showing as available when they're blocked
I blocked off March 15-20 but the dates are still showing as available to guests. Tried clearing cache and re-blocking. Anyone else experiencing this?
Payment pending for 5 days — when will it clear?
Guest checked out on Monday and my payment still shows "pending." Normal processing is supposed to be 24-48 hours. Is there a delay?
[SOLVED] Photos not displaying after upload
My listing photos were uploading but not displaying. Fixed by switching from HEIC to JPEG format before uploading. Photos need to be in JPG, PNG, or WebP format.
Can't change my email address in settings
The email field in account settings seems to be read-only. Is there a way to update it? I need to switch from my old email.
[SOLVED] "Failed to create listing" error on long-term rentals
Was getting this error when trying to create a long-term rental listing. Solution: make sure all numeric fields (rent, deposit, etc.) have values — blank fields cause errors.
Booking notification not received by guest
Approved a booking but the guest said they never received a confirmation email. They found it in spam. Is there a way to resend?
[SOLVED] Review not showing on listing page
Guest left a review but it wasn't showing on my listing. Turns out reviews can take up to a few minutes to appear. Refreshing the page after a moment fixed it.
How to delete a listing that has past bookings?
I want to remove a listing but it has historical bookings. Will deleting the listing also delete the booking records and reviews?
Mobile layout issues on the booking page
The date picker on the booking page is hard to use on my phone (iPhone 14). The calendar overlaps with other elements. Anyone else?
[SOLVED] Admin panel — white text on white dropdown
The dropdown menus in the admin panel had white text on a white background. This has been fixed — dropdown text now uses the accent color.